Welcome to our comprehensive FAQ section. We understand that investing in a rise and recline chair is an important decision, and you may have a few questions along the way. Here, we’ve gathered answers to some of the most common inquiries about our chairs, customisation options, ordering process, and more.
If you can’t find the answer you’re looking for, please don’t hesitate to contact our friendly team directly – we’re always happy to help!
A riser recliner chair is an advanced armchair designed to offer both reclining comfort and safe assistance for standing. It allows you to smoothly recline for relaxation and gently lifts you forward and upwards to a standing position, reducing strain and improving mobility. Unlike standard recliners, its “rise” function provides crucial support for those who find it difficult to get in or out of a chair unaided.
Riser recliners offer numerous health benefits, including improved circulation (by elevating legs, often above the heart, reducing swelling/oedema), pressure relief (by distributing body weight evenly, preventing pressure sores), reduced strain on joints (knees, hips, back) during standing and sitting, and enhanced independence.
We offer three main mechanisms:
A single motor mechanism typically controls the backrest and leg rest together. A dual motor mechanism provides independent control, allowing you to adjust the backrest and leg rest separately for more precise positioning and customisation of comfort.
Absolutely! Customisation is at the heart of our offering. Through our Artisan Collection, you can choose your chair’s base model (like those in The Castle Range), select from a wide array of premium fabrics and leathers, choose your preferred mechanism, and even specify additional features like heat, massage, or adjustable headrests.
Choosing the correct size is crucial for comfort and support. Our chairs are available in various dimensions (e.g., Standard and Compact sizes). We recommend reviewing the specific dimensions listed on each product page and comparing them with your own measurements. Our comfort specialists are also available to provide personalised guidance.
We offer a diverse selection of high-quality upholstery, including Classic Chenille, Supremo Faux Leather, advanced Simulation Leathers (like Taurus and Aries), and luxurious Real Leathers (like Florence and Naples). Each offers unique textures, durability, and aesthetic qualities.
You can place an order directly through our website. Alternatively, you can contact our sales team by phone or email to discuss your needs and place an order.
As our chairs are handcrafted in Wales to your specifications, lead times can vary. Typically, core fabric chairs are upholstered and ready for dispatch within [e.g., 7-10 working days], while bespoke or specialised fabric orders may take longer. We will provide an estimated delivery date upon order confirmation.
Yes, we are pleased to offer free delivery on all Motion Furniture chairs to mainland UK addresses.
Your chair will be delivered by our trusted delivery partners. We often offer a white-glove delivery service where the chair is brought into your home, assembled if necessary, and placed in your desired location. Please check specific delivery terms during the ordering process or contact us for details.
All Motion Furniture chairs come with a comprehensive 5-year warranty, covering the frame, motor, and mechanism. This demonstrates our confidence in the quality and durability of our craftsmanship. Please refer to our full warranty terms for details.
Care instructions vary depending on the fabric or leather you choose. General advice for all materials includes regular light vacuuming. For specific cleaning methods, please refer to the ‘Our Fabrics’ page or your chair’s care guide. Professional cleaning is recommended for many of our materials.
In the unlikely event you experience an issue with your chair, please contact our customer support team immediately. Provide your order number and a description of the problem, and we will guide you through the next steps.
We hope this FAQ page has provided clarity and confidence in choosing Motion Furniture. Your comfort and satisfaction are our top priorities.
If your question hasn’t been answered, or you’d simply prefer to speak with a person, please don’t hesitate to reach out to our knowledgeable team.
Designed and developed by Geraint Thomas.